SupportRecently opened and already gaining popularity among online players, El Royale Casino boasts a customer support team that works hard to provide gamblers with the answers they need. Available to provide information to users who have technical, banking or other questions, customer service at El Royale is the perfect place to turn for both new and experienced online casino enthusiasts.
Contacting the Customer Service StaffThere are three primary ways to contact members of the customer support staff at El Royale Casino, including telephone, email and live chat. Regardless of which option players select, they can rest assured that the team member who responds will be professional, helpful and friendly.
- Those users who prefer to get their information from a telephone operator can reach customer service by calling either of the numbers listed on the website. While users may encounter a short wait, a representative will gladly help them address their issues.
- Some players reason that an online casino experience calls for using email to contact the customer service staff at El Royale. The email address is listed on the website, and gamblers often use it to address questions that aren’t terribly pressing. While any question can be posed through email, it’s likely to be the slowest way to connect with a representative. Questions via email or typically answered within 24 hours, but this can vary based on time, the day of the week and the volume of email received by customer service on any given day.
- Live Chat is the primary form of customer service at El Royale Casino, and gamblers can access representatives around the clock. Often the fastest way to speak with a member of the support team and conveniently available in a browser window, all players need to do to pose their question is start typing after the chat feature loads.
Finding Answers on the FAQ PageThe FAQ at El Royale Casino is fairly well developed, and gamblers will quickly see that it is broken down into four pertinent sections, including General, Deposit and Payout Questions alongside Promotions and Bonuses.
- The category discussing General Questions covers issues like geographical restrictions, registration, acceptable browsers, playing for fun and the mobile option.
- In Deposit Questions, users will find out which payment methods are available for funding an online casino account, how to provide requested documentation to the casino and the steps that must be taken to fully verify a real money account.
- Payout Questions, of course, addresses the methods available for casino withdrawals as well as reversals, how long it takes to receive a payout and related issues. All players are advised to read this section for making a withdrawal.
- Finally, Promotions and Bonuses provides details on claiming offers from the casino, restrictions applied to bonuses, playthrough requirements and the limits associated with bonuses.